Top Takeaways

Learn a systematic 10-step approach to engaging in difficult conversations
Discover techniques for building trust and rapport with the other party
Develop the right mindset to prepare for engaging in difficult conversations
Achieve more favorable outcomes for both yourself and your organization
Enhance your communication skills to express your thoughts and concerns

Class Overview

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We all know that difficult conversations are an inevitable part of your job and life. Whether you're dealing with a challenging employee, a difficult client, or a sensitive situation, having the skills to engage in difficult conversations can help you build stronger relationships, resolve conflicts, and achieve better outcomes. In this workshop, you'll learn a 10-step approach to engaging in difficult...

Available Class FormatsPeople Count

Interactive Workshop

Best for employees who want to talk, connect, and engage in hands-on training.

Best for teams up to 60 people

Facilitated Learning

Best for employees who like to listen with some engagement and discussion throughout.

Best for teams up to 90 people

Lecture Followed by Q&A

Best for employees who like to listen, absorb and ask questions at the end. Can also be a keynote or speech.

Best for teams up to 120 people

Class Durations

Flexible class lengths to meet your team’s needs.


What People Are Saying About This Class

This session gave me more confidence by now having a guideline for having effective conversations; and with the workbook - so helpful!

More About Coach AK Ikwuakor

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Coach AK Ikwuakor

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