Mastering Customer Experience
Mapping the Customer Journey Through Complex Interactions
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Class Overview
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If you strive for a customer-centric culture, you have to understand the customer's journey every step of the way. This understanding should not be confined to the marketing team but extended to stakeholders across various organizational functions. This is where the collaborative exercise of journey mapping becomes crucial. This course delves into representing a customer's journey, whether it involves a...
| Available Class Formats | People Count |
|---|---|
Interactive WorkshopBest for employees who want to talk, connect, and engage in hands-on training. | Best for teams up to 60 people |
Lecture Followed by Q&ABest for employees who like to listen, absorb and ask questions at the end. Can also be a keynote or speech. | Best for teams up to 120 people |
Class DurationsFlexible class lengths to meet your team’s needs. 60Mins 75Mins 90Mins 2Hours |
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It was a good session and the instructor was good.
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Prapti J.
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