Delivering Hard News

Speak up early and keep trust when the news is bad, with a former anchor's framework

Top Takeaways

Respond to a crisis or hard announcement with ACT Now
Speak up early, before you have every answer
Take responsibility for your piece of the problem in plain language
Close with a clear “now what” so people know what happens next

Class Overview

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Something has gone wrong, or you have news nobody wants to hear, and every instinct says to wait until you have all the answers. That instinct makes sense, because staying quiet feels like the safe move. Your team reads the silence anyway, and the version of the story they tell each other is almost always harder than the truth. Covering the...

Available Class FormatsPeople Count

Interactive Workshop

Best for employees who want to talk, connect, and engage in hands-on training.

Best for teams up to 60 people

Lecture Followed by Q&A

Best for employees who like to listen, absorb and ask questions at the end. Can also be a keynote or speech.

Best for teams up to 120 people

Class Durations

Flexible class lengths to meet your team’s needs.

60Mins
75Mins
90Mins
2Hours

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Lynn S.

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