Difficult Conversations

Turn Tension into Trust

Top Takeaways

Understand how difficult conversations can build or erode trust
Use approaches that reduce defensiveness and keep employees engaged
Balance accountability with respect for the person and the relationship
Practice strategies for navigating challenging conversations with confidence

Class Overview

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As a leader, some of the most important conversations are also the hardest to have. Addressing performance concerns, navigating conflict, or sharing tough news can feel risky—and the way you approach these moments can either build trust or erode it. The good news? Difficult conversations don’t have to become defensive standoffs. Handled thoughtfully, they can strengthen relationships, reinforce accountability, and...

Available Class FormatsPeople Count

Interactive Workshop

Best for employees who want to talk, connect, and engage in hands-on training.

Best for teams up to 60 people

Facilitated Learning

Best for employees who like to listen with some engagement and discussion throughout.

Best for teams up to 90 people

Class Durations

Flexible class lengths to meet your team’s needs.

60Mins
75Mins
90Mins
2Hours

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Carole-Ann P.

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