Top Takeaways

you will learn to apply the neuroscience of decision-making in a crisis
you will learn to listen deeply in a virtual world
you will learn how to ask more powerful questions
you will learn how to get desired outcomes without getting attached
you will learn how adapt your mindset, and understand the mindsets of our client

Class Overview

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Today’s rapidly changing business environment in a virtual world calls for a new approach to client relationship development. The need to become your clients’ trusted advisor is more compelling than ever. That can be tricky in a virtual environment, especially when our clients are feeling overwhelmed. It requires us to adjust our mindsets, styles, behaviors, and approaches to be better success...

Available Class FormatsPeople Count

Facilitated Learning

Best for employees who like to listen with some engagement and discussion throughout.

Best for teams up to 90 people

Class Durations

Flexible class lengths to meet your team’s needs.


What People Are Saying About This Class

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More About Deborah Riegel

Deborah Grayson Riegel is a keynote speaker and consultant who teaches leadership communication for Wharton Business School and Columbia Business School. She is a regular contributor for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company. The author of "Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life,” she consults and speaks for clients including Amazon,...

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Deborah Riegel

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